Banggood   Dear buonasera, Thank you for choosing Banggood and sorry to hear that. If you have any after-sales problem with the product, would you please to contact us(cservice@banggood.com)with some details like pictures or videos? We will try our best to help you solve the problem you met and issue a proper solution for you.Hoping you kindly understanding, we wish you have a nice day.   

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buonasera already sent the e-mail 2 weeks ago and still have not received a response!

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banggood @buonasera Dear buonasera,
Thank you for choosing Banggood and sorry to hear that.
We haven't received your e-mail. If you think the product is any different from our description or if you have any after-sales problem with the product, would you please to contact us(cservice@banggood.com)with some details like pictures or videos? We will try our best to help you solve the problem you met and issue a proper solution for you.
Hoping you kindly understanding, we wish you have a nice day. 

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banggood @Mongoose Dear Mongoose,
Thank you for choosing Banggood and sorry to hear that.
If you have any after-sales problem with the product, would you please to contact us(cservice@banggood.com)with some details like pictures or videos? We will try our best to help you solve the problem you met and issue a proper solution for you.
Hoping you kindly understanding, we wish you have a nice day. 

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